Delivery & Returns

At Omegabuild, we want your order to arrive quickly and smoothly. Buying larger items online can sometimes feel a bit off-putting, so we’ve made our delivery process as straightforward as possible. Here are the key things you need to know.

Deliveries

Delivery Charges – UK mainland Delivery costs are shown in your shopping trolley before you complete your order. Prices shown apply to the UK mainland only.
Isle of Wight & Scottish Highlands Extra charges may apply. Usually these are shown in your shopping trolley. If anything is unclear, contact us and we’ll confirm costs before you check out.
Offshore Deliveries We do not deliver offshore as standard - however, we can deliver to a shipper in the UK of your choice - contact our team to check.
Collecting Your Order If you would prefer to collect from our factory in North Devon that can be arranged. Just contact the office and we can agree a collection date.

Delivery Timing

Delivery Days We usually deliver Monday to Friday (excluding Bank Holidays).
Estimated Delivery Dates You’ll find an estimated delivery period on most product pages. We do our very best to meet these estimates, but they are not guaranteed.
No One Home? In many cases, we can leave items in a safe place if you won’t be in. Let us know when placing your order.
Order Cut-Off Times Orders placed after 10am, at weekends, or on a Bank Holiday are processed on the next working day.

Delivery Updates & Services

Order Confirmation

Once your order is placed, you’ll receive an email confirmation. Please check the details and let us know straight away if anything is incorrect.

Delivery Updates

After your confirmation, we’ll email your planned delivery or dispatch date. In most cases, you’ll be able to track delivery with the courier.

2-Man Delivery Service

Many larger items are delivered via a 2-man service. We’ll confirm dispatch, then the courier will contact you with a delivery day and time slot.

Special Delivery Requirements

Need your order urgently, within a specific time frame, or on a Saturday? Contact us and we’ll do our best to accommodate.

Stock & Multiple Deliveries

While we keep most items in stock, some products may be special orders or delivered directly from the manufacturer. This can involve a different delivery charge, or your order arriving in separate deliveries.

Goods Damaged or Missing?

If goods arrive damaged, or anything is missing, please contact [email protected] within 48 hours of receiving the order.

Returns

Returns Window If you need to return an item, please notify us within 14 days of receipt of your order.
Bespoke / Cut-to-Size Items Unless damaged or faulty, products which are bespoke or have been cut to size cannot be returned.
Return Delivery Costs Unless returning an item that is damaged or faulty, the customer must arrange and pay for the return delivery.